Free Shipping Worldwide
Thundersister.com provides free shipping service Worldwide (exclude Customs duties or remote places).

Please Note:
Total Delivery Time = Processing Time + Shipping Time


Processing Time
Our order processing commences upon successful payment processing. It's important to be aware that distinct items may be associated with varying processing timelines. Please take into consideration that the processing time for each product may differ.

It takes 2-3 days for stock wigs;
It takes 5-7 days for curly/wavy stock wigs;
It takes 5-7 weeks for customized wigs.

Subsequently, you will receive a tracking number via email for your reference and convenience.

Shipping time
We usually ship by FedEx International Priority service, shipping time depends on your location.

Country     /    Shipping time
United States / Canada: 2-3 business days
Europe / Australia: 3-5 business days
Africa: 7-10 business days

Flat Rate Shipping
Orders can't be delivered to PO. Box, Military bases（APO, FPO), US Territories (Guam, Northern Mariana Island).


Customs & Taxes
Orders dispatched to international destinations outside of the United States may be subject to customs duties and taxes upon arrival in your respective country. It is essential to note that we do not assume responsibility for any incurred duties or taxes. We strongly advise you to reach out to your local Customs office to obtain comprehensive information pertaining to the applicable customs policies and regulations


Sign for Delivery
Kindly consider opting for the 'Sign for Delivery' option as a prudent choice. While we diligently ship to the address provided in your order, please be aware that we cannot assume responsibility for any potential loss or misplacement if you choose to authorize the courier company to leave your parcel unattended in front of your door or within your courtyard without requiring a signature.


Multiple Items
Orders including more than one item may be shipped out separately and arrive on different days. We will inform the tracking number to you by email respectively.


Tracking Number
We dispatch a tracking number via email within 24 hours following the shipment of your order.

I hope you have found this guide useful. If you need any more help just let us know either by email ( service@thundersister.com)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• For returns and refunds, the customer is responsible for paying the shipping fee to send the order back. Additionally, a $30 shipping fee will be deducted from the refund amount.
• For exchanges, the customer must pay the shipping fee to return the original order and an additional shipping fee of $30 to send the new item.

 

 

To start a return, you can contact us at service@thundersister.com, If your return is accepted, we’ll send you a return shipping address, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@thundersister.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@thundersister.com.

 

Cap size in inches.

Measure with all your hair included (Ex. the bun) if you ain’t to make cornrows.
Measure at least 3 times to get the correct measurements.
The measurements with background color mainly determine the capsize.
Choose the bigger one when any of the 4 measurements are in between.

For a customized cap size, please contact us with your specific request, and we will be happy to accommodate your needs. 

I hope you have found this guide useful. If you need any more help just let us know either by email ( service@thundersister.com )