Free Shipping Worldwide
Thundersister.com provides free shipping service Worldwide (exclude Customs duties or remote places).

Please Note:
Total Delivery Time = Processing Time + Shipping Time


Processing Time
Our order processing commences upon successful payment processing. It's important to be aware that distinct items may be associated with varying processing timelines. Please take into consideration that the processing time for each product may differ.

It takes 2-3 days for stock wigs;
It takes 5-7 days for curly/wavy stock wigs;
It takes 5-7 weeks for customized wigs.

Subsequently, you will receive a tracking number via email for your reference and convenience.

Shipping time
We usually ship by FedEx International Priority service, shipping time depends on your location.

Country     /    Shipping time
United States / Canada: 2-3 business days
Europe / Australia: 3-5 business days
Africa: 7-10 business days

Flat Rate Shipping
Orders can't be delivered to PO. Box, Military bases（APO, FPO), US Territories (Guam, Northern Mariana Island).


Customs & Taxes
Orders dispatched to international destinations outside of the United States may be subject to customs duties and taxes upon arrival in your respective country. It is essential to note that we do not assume responsibility for any incurred duties or taxes. We strongly advise you to reach out to your local Customs office to obtain comprehensive information pertaining to the applicable customs policies and regulations


Sign for Delivery
Kindly consider opting for the 'Sign for Delivery' option as a prudent choice. While we diligently ship to the address provided in your order, please be aware that we cannot assume responsibility for any potential loss or misplacement if you choose to authorize the courier company to leave your parcel unattended in front of your door or within your courtyard without requiring a signature.


Multiple Items
Orders including more than one item may be shipped out separately and arrive on different days. We will inform the tracking number to you by email respectively.


Tracking Number
We dispatch a tracking number via email within 24 hours following the shipment of your order.

I hope you have found this guide useful. If you need any more help just let us know either by email ( service@thundersister.com)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• For returns and refunds, the customer is responsible for paying the shipping fee to send the order back. Additionally, a $30 shipping fee will be deducted from the refund amount.
• For exchanges, the customer must pay the shipping fee to return the original order and an additional shipping fee of $30 to send the new item.

 

 

To start a return, you can contact us at service@thundersister.com, If your return is accepted, we’ll send you a return shipping address, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@thundersister.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@thundersister.com.

 

Should I Wash My Wig Before Wearing it?

Let’s start at the top. You just purchased a READY-TO-WEAR WIG, now what? Deciding if you want to wash it before wearing it is really a personal choice. It is important to keep in mind that every time you wash your wig, it shortens its lifespan. With that said, some women feel more comfortable putting on a freshly washed wig. Another option is to give it a quick rinse versus a full shampoo and condition.

 

 How Often Should I Wash My Human Hair Wig?

Deciding how often you want to wash your wig is another personal choice. However, many women choose to wash their lace front wigs once every one to two weeks. If the hair begins to feel sticky or dry, it may be time to give it a rinse.

 The same goes if it begins to lose its curl or volume. Remember, washing your wig will limit its lifespan, so you don’t want to over wash it. If you wear a wig cap underneath and remove your wig before going to bed, you can help reduce the number of times you need to shampoo and condition it.

 

How to Wash a Human Hair Wig?

Now that you know how often to wash it, it's time to figure out how to wash a human hair wig.You'll find that your wig washing ritual can be done in just five easy steps.

 Step 1: Pre-wash car 

Begin by prepping your wig. You'll want to use a wide-tooth comb or your fingers to gently comb through any tangles. It's best to start from the bottom and work your way up toward the roots. 

Step 2: Rinse

The next step involves getting your lace wig wet. Place your wig under the faucet and use cool to lukewarm water to fully submerge it. If you have a long-haired wig, place it under a shower faucet to prevent the locks fromgoing down the drain. After rinsing, gently remove the excess water with your hands and get ready to shampoo. Go easy on it-do not twist to wring it out.

Step 3: Shampoo

Place a small amount of shampoo into your hands and stroke the hair from roots to ends, keeping the shampoo away from the scalp of the wig. It's important not to be heavy-handed when it comes to shampooing -avoid scrubbing or rubbing the hair, as this could damage the strands. For the best results, use a clarifying shampoo that is specially made for human hair wigs. These shampoos are gentle enough not to damage the hair and they are designed especially for your wig's needs. Some women prefer to use mild shampoos for color-treated hair.

To remove the shampoo, run cool water from the base down to the bottom of the hair. Once you've gotten rid of the shampoo and the water runs clear, use a towel to gently blot the hair before applying conditioner. The wig can still be damp, but you don't want it to be sopping wet.

Step 4:Condition

Now you're ready to condition. Just like the shampoo, you'll want to use a wig-approved hydrating conditioner. Work a small dab into the wig, starting at the bottom. Gently comb through the strands with your fingers,keeping the conditioner away from the base of the wig.You can let most conditioners set for one to five minutes,but follow the directions on the bottle. Once the timne's up, run cold water from the top of the wig down to the ends of the strands, making sure you get rid of all the conditioner before blotting it dry.

Step 5: Dry

You've washed and cleansed your lace wig, so now you just have to wait for it to dry. Use a towel to lightly blot it and then leave it on a wig stand to air dry. Avoid using a blow dryer and brushing the hair until the lace wig is completely dry. 

Use Knot Sealer to help prevent unnecessary hair shedding. Once the hair is completely dry, turn the wig inside out and spray Knot Sealer throughout the cap. Wait approximately 10 minutes for it to dry and spry another coat of Knot Sealer. Once dry, put the wig on your head and style as usual.

 If you wear a wig cap underneath and remove your wig before going to bed, you can help reduce the number of times you need to shampoo and condition it.

 

 

How To Wash Your Curly Wig

Washing your curly wig regularly helps keep it looking as fresh and natural as possible.
To achieve this:
•Fill a sink with water( warm water would be better).
•Add a small amount of shampoo with hair care ingredients, and submerge your wig.
•Squeeze out any excess water, being careful not to wring it out.
•Rinse thoroughly in water, then gently squeeze out any excess liquid again and dry with a towel.
Alternatively when you don’t have time for a full wash, spray your human hair wig with water mixed with conditioner. Just like in real hair, a little bit
of moisture will help curls bounce back and appear fresh. This will make your curls mimic what naturally healthy curls look like after they’ve been
dampened with some water.

How to Do A Deep Conditioning Treatment

Static, wearing wig in a wrong method, store wig in a wrong place. It’s not strange that wigs will get tangled.
To keep tangles from being a huge problem:
•Try doing a deep conditioning treatment on your wig before and after wearing it. You can do so by using products like coconut oil or olive oil and conditioner.
•Don't put too much product(hair spray)in your hair because that can lead to more tangling than usual.
•At least once per week, soak your wig in warm water. Take it out and apply conditioner product liberally through all of your hair, starting at your ends and
working up toward roots.
•Sit back and let your wig absorb the nutritionfor about 20 minutes.
•After the time is up, rinse with warm water and follow up with a cool water rinse to close cuticles.
•Use a soft towel to gently blot excess water away from the skin, leaving only what washes off naturally during the toweling off process.